case study: communication management
Helping a Federal Agency Prepare for Satellite Ground and User Readiness
Just as important as building a satellite and preparing for its launch, is the communications and change management that is needed to ensure users and systems are ready to leverage the new data and increased quantity of data. If the users are not trained, and the ground systems are not prepared for the satellite data the large satellite investment will not be realized. M2 partnered with our client providing communications, change management, and technical project management support to help ensure user and system readiness for a new satellite and associated data.
What M2 Did
M2 provided communications expertise and led the development of a Communication and Change Management Plan for user readiness. We provided training and conducted four Satellite Readiness Tests. The training and tests resulted in the effective execution of three new forecast and warning mission-area use cases. We led the effort to prepare end users for the receipt of the satellite data and products, by holding seminars and identifying the participating sites. We also executed a Communications Plan which provided artifacts for leadership including the Office of Management and Budget and Congress keeping them abreast of critical satellite readiness initiatives.
We partnered with our client’s Science Office developing key documents to translate complex scientific data and satellite user readiness data. Artifacts M2 produced included their Annual Proving Ground Report and supporting the development of a book outlining the Satellite launch and user readiness.
M2’s partnership with our client helped to secure the funding from Congress to ensure ground and all the communications required to ensure user readiness before Satellite launch. Our Change Management support resulted in training sessions and seminars helping both technical and scienctific teams to embrace the upcoming change. And our Annual Proving Grounds Report helped to bridge the gap between research and operations of systems by promoting communications between product developers and associated user communities.